Frequently Asked Questions

Check most frequently asked questions here, if you still need help then please contact us at support@moore-gaming.co.uk

Products

https://pcpartpicker.com/ offer an amazing system to ensure your components are meeting the required standard to work with your build. 

Returns

You may return a product, only if the box has not been opened and the exterior packaging is not damaged due to misuse e.g water damage from having it in an inappropriate location. Please read our return policy at the bottom of the page. 

If the order has not yet been dispatched, get in contact and we will absolutly cancel it for you, if it's already in transport, you can reject the package and it will be returned to us, and a refund will take place in which it can take 3-5 working days. 

RETURNS

All returns must be postmarked within thirty (14) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at support@moore-gaming.co.uk to authorize the request and if approved you will receive a returns label free of charge.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least five (5) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

EXCEPTIONS

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

Please Note

● Sale items are FINAL SALE and cannot be returned.

● Sale items are FINAL SALE and cannot be returned.

● Customers must provide proof of damage/item.

● Fail to provide the correct issue that has been recorded may end in no refund

● Any damage to the Graphic card(s) the refund is void i.e. mining

Shipping

Typically orders are sent next business day, using DPD, TNT or Royal Mail. You will get tracking sent via email depending on the courier used however it is always sent using a next day service. Please do not email asking for tracking on the day or the next day. We get a lot of emails asking, often on the day of delivery and replying to all of them takes a lot of resources. Please await tracking to be sent.

Glad you asked! You can contact us in a multitude of ways, threw our support email, Facebook page, or live chat to us. We aim to respond immediately if possible. Check out the contact us page on the side bar. 

Yes, every order is sent signed for. Where possible it is usually available to rearrange a date threw the DPD site, or select a safe place. 

Website

We need to process customer data to process an order, and will be only used for that purpose. If you have signed up and shown interest in our goods and services provided by our news letter it will only be used for that purpose and will never be given to 3rd parties or alternative advertising. We take data protection extremely serious.

You can leave a review on our trust pilot page and also our Facebook page, as we've just started trading, they're immensely appreatiated!

This is given to retailers both online and in the highstreet to highlight they have shown a positive customer experiance with their products and can be trusted. You can check us out on the 'Where to Buy' pages for the manufacteres Gigabyte, PNY & Inno3D under the 'U.K' and 'Moore Gaming'.